In recognition of outstanding achievements and exceptional contributions to the cigar industry, we proudly present this prestigious award for the Best Cigar Sales in 2018 to Cigars-Trader. Their unwavering dedication, remarkable salesmanship, and profound knowledge have propelled them to unparalleled success. With exceptional sales performance and a personalized approach, they have not only fostered enduring customer relationships but also elevated the enjoyment of cigars to new heights. This award serves as a testament to their remarkable accomplishments and their invaluable contributions to the world of cigars. Congratulations on this well-deserved recognition!
Johanson Radioson
By accessing and using the Cigar-Trader, users agree to comply with the following terms:
All content on the Website is protected by intellectual property laws and belongs to Cigar-Trader. Reproduction, distribution, or modification of content requires explicit written permission.
Users shall not engage in illegal activities while using the Website.
Cigars-Trader is not liable for any damages resulting from the use of the Website.
User privacy is respected, and personal information is handled in accordance with applicable data protection laws.
Cigars-Trader reserves the right to modify or terminate the Website at any time.
Our delivery service on the Cigars-trader website offers numerous advantages:
Convenience: Customers can enjoy the ease of ordering cigars from the comfort of their homes or offices, saving time and effort.
Wide Reach: We offer nationwide or even international delivery, ensuring that customers from various locations can access our wide selection of cigars.
Freshness Guarantee: Our dedicated delivery system ensures that cigars are handled with care and delivered promptly, preserving their freshness and quality.
Discreet Packaging: We understand the importance of privacy, and our packaging ensures that the contents remain discreetly protected during transit.
Reliable and Tracked: Our delivery service is reliable, with tracking options available, allowing customers to monitor their shipments and have peace of mind.
Expert Handling: Our trained professionals understand the delicate nature of cigars and handle them with the utmost care to ensure they arrive in optimal condition.
Customer Support: Our delivery service is backed by responsive customer support, ready to assist customers with any queries or concerns they may have regarding their orders.
With our delivery service, customers can enjoy a seamless and satisfying experience, receiving their favorite cigars conveniently and reliably.
This FAQ explains the step-by-step process of placing an order on the website, including creating an account, browsing products, adding items to the cart, and completing the checkout process
Its easy and just in 4 steps
- Choose your order
- Check out your cart and Checkout
- Fill all the fields
- And then leave the rest to us WE DELIVER
This FAQ provides a list of the payment methods that Cigars-trader.com accepts, such as Bank Transfer, credit cards, PayPal, Bitcoin, Zelle and so much more
At Cigars-trader.com, we have a transparent and customer-friendly shipping policy to ensure a smooth and satisfactory delivery experience. Here are the key aspects of our shipping policy:
Shipping Locations: We offer shipping to a wide range of countries and regions worldwide. During the checkout process, you can verify if we ship to your location by entering your address details.
Shipping Methods: We utilize reputable shipping carriers to deliver your orders promptly and securely. The available shipping methods may include standard shipping, express shipping, or other expedited services, depending on your location and the products ordered.
Processing Time: Once your order is placed and payment is successfully processed, we aim to process and ship your items within 1-2 business days. Please note that this processing time does not include weekends or public holidays.
Shipping Duration: The estimated shipping duration depends on various factors, such as the destination and the selected shipping method. Standard shipping generally takes approximately 3-7 business days for delivery within the country. If you prefer faster delivery, express shipping options are available, typically taking 1-3 business days. Please note that these timeframes are approximate and may vary due to unforeseen circumstances.
Shipping Fees: The shipping cost is calculated based on factors such as the weight of the package, shipping destination, and the chosen shipping method. During the checkout process, you will be provided with a clear breakdown of any applicable shipping fees before finalizing your order.
Customs and Import Duties: Please be aware that customs regulations and import duties or taxes may apply to international shipments. Any additional fees or charges imposed by customs authorities are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding applicable duties or taxes.
Shipping Restrictions: It is important to familiarize yourself with any legal restrictions or regulations pertaining to the importation of cigars in your country or region. We cannot be held responsible for any issues arising from non-compliance with such regulations.
We strive to provide accurate shipping information and deliver your orders in a timely manner. If you have any specific questions or concerns regarding our shipping policy, please don’t hesitate to reach out to our customer support team for assistance.
Our return and refund policy at Cigars-trader.com is designed to ensure customer satisfaction and address any issues that may arise with your purchase.
Returns Eligibility: We accept returns for eligible products within a specified timeframe from the date of delivery. To be eligible for a return, the cigars must be unopened, unused, and in their original packaging. Additionally, any accompanying accessories or promotional items must also be included.
Initiating a Return: If you wish to return a product, please contact our customer support team within 3 business days of receiving your order. Our team will guide you through the return process and provide you with the necessary instructions and return shipping address.
Return Shipping: When returning a product, you are responsible for the cost of return shipping unless the return is due to our error or a defective item. We recommend using a trackable shipping method to ensure the safe and timely return of the product.
Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above. If the product passes inspection, we will proceed with initiating a refund to your original payment method. Please note that the refund amount may be subject to deductions for any applicable restocking fees or return shipping costs.
Refund Processing Time: The refund processing time may vary depending on your payment method and financial institution. Typically, refunds are processed within 3 business days of receiving the returned item. However, please allow additional time for the refund to reflect in your account statement.
Damaged or Defective Items: In the rare event that you receive damaged or defective cigars, please contact our customer support team immediately. We may request supporting documentation or images to assess the issue. Depending on the circumstances, we will offer a replacement, refund, or suitable resolution to address the problem.
Non-Refundable Items: Certain items may be non-refundable for reasons such as hygiene or safety concerns. These may include items that have been opened or used, as well as any personalized or custom-made products.
We strive to provide a fair and efficient return and refund process. If you have any specific questions or require further clarification about our return and refund policy, please reach out to our customer support team. They will be more than happy to assist you and address any concerns you may have.
Yes, all the cigars available on Cigars-trader.com are guaranteed to be authentic. We understand the importance of providing genuine and high-quality products to our customers. Therefore, we source our cigars from reputable manufacturers, distributors, and authorized suppliers.
We take great care to ensure that the cigars we offer are authentic and meet the standards set by the industry. Our commitment to quality includes rigorous quality control measures and careful selection of our product inventory.
At Cigars-trader.com, we value the trust and satisfaction of our customers. We strive to deliver an authentic and enjoyable cigar experience by offering only genuine products from well-established and trusted sources.
At Cigars-trader.com, we strive to ensure that your cigars arrive in perfect condition. However, in the unlikely event that you receive damaged or defective cigars, we have processes in place to address such situations promptly. Here’s what you should do:
Contact Customer Support: Please reach out to our customer support team as soon as possible after receiving the damaged or defective cigars. Provide them with details about the issue, including any relevant photographs or descriptions, to help us assess the problem accurately.
Return or Exchange: Depending on the specific circumstances, our customer support team will guide you through the appropriate steps for returning the damaged or defective cigars. We may request you to send back the items or provide evidence of the issue.
Replacement or Refund: Once we receive the returned items or review the evidence provided, we will assess the situation. If the cigars are confirmed to be damaged or defective, we will offer you the choice of a replacement shipment or a refund. Our customer support team will work with you to determine the best resolution based on your preference.
Return Shipping: In the case of damaged or defective cigars, we will cover the return shipping costs. We will provide you with instructions on how to return the items without incurring any additional expenses.
Timely Resolution: We understand the importance of resolving such issues promptly. We will make every effort to process your replacement shipment or refund as quickly as possible once we have received the returned items or reviewed the evidence.
Please note that we may require you to follow certain procedures or provide specific information to ensure a smooth resolution process. Our goal is to address any concerns you have and provide a satisfactory solution to the issue of damaged or defective cigars.
We value your satisfaction and want to ensure you have a positive experience with our products. If you have any further questions or require assistance, please don’t hesitate to contact our customer support team.
Yes, there are age restrictions for purchasing cigars on Cigars-trader.com. We strictly adhere to local and international laws regarding the sale of tobacco products, including cigars.
To purchase cigars from Cigars-trader.com, you must meet the legal age requirement for tobacco consumption in your jurisdiction. The specific minimum age may vary depending on the country or region where you reside.
During the ordering process, you may be asked to provide age verification information or confirm that you meet the legal age requirement. This helps us ensure that our customers are of legal age to purchase and consume tobacco products.
It is essential to understand and comply with the age restrictions and legal requirements related to purchasing cigars in your area. By accessing and using Cigars-trader.com, you agree to adhere to these regulations and take responsibility for verifying and complying with the legal age requirements for tobacco consumption in your jurisdiction.
We prioritize responsible consumption and strictly enforce age restrictions to maintain compliance with applicable laws. If you have any questions or concerns regarding age restrictions or verification processes, please contact our customer support team, and they will be happy to assist you.
Yes, Cigars-trader.com offers wholesale or bulk ordering options for eligible customers. We understand that there may be customers, such as retailers, event planners, or cigar aficionados, who require larger quantities of cigars.
Our wholesale or bulk ordering program provides competitive pricing and convenient options for those interested in purchasing cigars in larger quantities. Benefits of our wholesale program may include:
Discounted Pricing: We offer special pricing and discounts for wholesale or bulk orders, allowing you to save on your purchase.
Flexible Quantity: Depending on availability and specific products, we can accommodate orders of varying quantities, from larger volumes to more modest bulk purchases.
Diverse Product Selection: Our wholesale program covers a wide range of cigar brands, flavors, and types. You can choose from a diverse selection of products to meet your specific needs and preferences.
Dedicated Support: Our dedicated wholesale team is available to assist you throughout the ordering process. They can provide personalized support, answer any questions you may have, and help ensure a smooth experience.
If you are interested in our wholesale or bulk ordering options, please reach out to our customer support team through mail Provide the necessary details about your requirements, and our team will guide you through the process and provide you with the relevant information.
Please note that eligibility for our wholesale program may depend on factors such as your location, business verification, and compliance with any legal requirements or regulations related to tobacco product distribution.
